PAYMENT & DISCOUNTS
We invoice all of our owners monthly and provide the following discounts:
*50% discount for second doggie/pet on all DIHOO Dog Walking Services.
**10% discount for all our DIHOO & PIT doggies on DIHOO Dog Hotel Services.

TIMES
*Our pack walks are between 11:00-14:00, meaning our team aims to pick up all of our pack doggies in that window. If other times work better for your pup let us know, we always do our best to adhere to all of our owner’s requests and will schedule and plan our routes accordingly. Walks requested outside the above mentioned time window can only be provided solo, type of owner’s choosing.
**Our daily hotel pickup & drop-off times are between 09:00-11:00 (AM) and 16:00-18:00 (PM). If you need to drop off your doggie outside these hours feel free to reach out so our hotel staff can check if they can make it work.

CANCELLATION
*All our owners can adjust their doggie’s schedule every Sunday for the week ahead. Our team is able to make changes during the week but this costs us a lot of time and re-planning, so we ask our owners to only do this in case of emergency. If this is not the case, 50% of the walk is charged for any walks cancelled and €5,- for any added during the week.
** If the hotel stay is cancelled less than 7 days before the planned start date, 30% of the total cost of the stay will be charged.

INTAKE MEETING & TRIAL
Before walking or hosting your pup we always like to introduce ourselves first. You can tell us all about your four- legged family member and we can explain how we work. If all goes well we can schedule walks and/or confirm hotel reservations after. It is possible and sometimes needed to have one or more trial walks or stays before pack walks or longer hotel stays, which will be decided on together.

TERMS & CONDITIONS
Our terms & conditions can be found here in both English and Dutch. Don’t hesitate to reach out if anything is unclear or if you have any questions.